Frequently Asked Questions

We want to make sure this page is relevant to you.

Hello! Below are some questions asked by our employees. Below are questions often asked by users like yourself. Below are questions asked by recruiters and admins.

What is your relationship to eBay Inc.?

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Learn more about making referrals: Watch our video.

Applying to Jobs

How do I apply?

Starting your application is easy!

Here are three quick steps to follow:
1. Find the job you want to apply to.

You may have already been directed straight to a job from a link sent by a friend. You can also search all job openings on the homepage.

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2. Click 'Apply for Job'.

A window will pop up asking you to input your first name, last name, and email address. If you were referred, this will be denoted.

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3. Start your application!

Fill in your full name and email address, and hit 'Start Your Application'. You'll then be redirected into eBay Inc.'s careers site to fill out the remainder of your information.

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What is this 'Talent Community'?

Be updated with the latest eBay Inc. jobs!

Sign up for the Talent Community and receive job alerts. Here's how:
1. Sign up at any time!

Not ready to apply, but want to hear about new eBay Inc. jobs? Sign up for job alerts by hitting 'Join Talent Community' on the homepage.

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2. Fill in your information.

Submit your full name, email address, and the job locations/categories that best fit your career interests. You may also include additional information, such as your current occupation and where recruiters can find you online.

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3. Join!

Be sure to specify how often you want to be alerted and hit 'Join'. You'll then be signed up to receive notifications whenever eBay Inc. posts jobs within the parameters you set.

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Sharing Jobs

How do I refer my friend?

Referring your friends is easy with Social Sourcing!

In fact, there's two ways to share:
1. Share at any time!

When logged in, you can copy the URL in your browser and paste it in a message to your friend.

Additionally, any time you click a "Copy Link" button, it will generate a unique URL that will give you referral credit when you share it.

2. Share a specific job.

When logged in, click 'Recommend Job to Friend' on the job's detail page. From there you can share the job on Facebook, LinkedIn, or Twitter.

Copy and paste your unique referral link into an email if you prefer not to use social networks.

View Examples

How can I track my referral?

Tracking your referrals:

1. After sharing your unique referral link, your friend/contact will enter the site as a referral from you.

2. Once your referral starts their application, you will receive an email notification making you aware of their activity.

3. Within this notification you will be presented with the option to share your insight regarding the candidate. This endorsement will go to eBay Inc.'s Talent Acquisition Team.

4. Should you wish to follow-up further on the applicant's status, you will need to reach out to the appropriate eBay Inc. recruiter and/or hiring manager.

What does my social network post look like?

Social Network Posting:

What do my Facebook posts look like?
Personal Message Preview
Status Update Preview
What do my LinkedIn messages look like?
Personal Message Preview
Status Update Preview
What do my tweets look like on Twitter?
Status Update Preview

Can I upload my friend's resume?

Uploading a Friend's Resume:

The way eBay Inc. currently has their Social Sourcing site configured, you cannot upload your friend's resume. Instead, eBay Inc. prefers you to share a job, allowing your friend to upload their resume during the application process.

By sharing a job through Social Sourcing, you will automatically be tagged as the referrer on any application your friend starts.

What are the 'Top Referrers'?

Social Sourcing Top Referrers:

How do I become a 'Top Referrer'?

The simple answer is... recommend jobs!

Each Social Sourcing user is given a score based on their activity. Points are awarded for sharing links, generating clicks, and/or getting someone to apply.

To view your stats, check out your referral activity on the portal page.

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What if I don't want to be included in 'Top Referrers'?

No worries, we understand.

Your privacy is important to us, and thus, any user can prevent their activity from being shown on the Social Sourcing site. To do so, access the 'Privacy' section of your user settings.

By deselecting the option to publish, your information will no longer appear in the 'Activity Feed' as well as the 'Top Referrers' sections.

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Applying to Jobs

Are employees able to apply?

Yes, and starting your application is easy!

Here are three quick steps to follow:
1. Find the job you want to apply to.

You may have already been directed straight to a job from a link sent by a friend. You can also search all job openings on the Social Sourcing site from the portal page.

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2. Click 'Apply for Job'.

A window will pop up asking you to input your first name, last name, and email address. If you were referred, this will be denoted as well.

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3. Start your application!

Fill in your full name and email address, and hit 'Start Your Application'. You'll then be redirected into eBay Inc.'s careers site to fill out the remainder of your information.

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Can my friends receive job alerts?

Yes! Applicants can sign for the 'Talent Community' to receive job alerts.

What is the 'Talent Community'?

If your referral isn't ready to apply yet, they can join the Talent Community to receive regular alerts on jobs they are interested in. Just by entering their name, email, and job interests, they'll receive notifications and will be in a system accessible by eBay Inc. recruiters.

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Will I still get credit if they apply later?

You sure will. Any link you share through the system is unique to your account. So, if your friend comes to the site as your referral and signs up for the Talent Community, they are still marked as your referral. If, months later, they apply from a Talent Community alert and are hired - you'll still get the credit!

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Generating Referrals

Can I share with my networks, like regular employees?

Of course! Sharing is easy!

There are two ways to share:
1. Share at any time!

When logged in, you can copy the URL in your browser and paste it in a message to the potential candidate(s).

Additionally, any time you click a "Copy Link" button, it will generate a unique URL that will give you referral credit when you share it.

2. Share a specific job.

When logged in, click 'Recommend Job' on the job's detail page. From there you can share the position on Facebook, LinkedIn, or Twitter.

Copy and paste your unique referral link into an email if you prefer not to use social networks.

View Examples

What does my social network post look like?

Sharing over social networks:

What do my Facebook posts look like?
Personal Message Preview
Status Update Preview
What do my LinkedIn messages look like?
Personal Message Preview
Status Update Preview
What do my tweets look like on Twitter?
Status Update Preview

What are the different campaigns and how can I use them?

All campaigns can be accessed from the 'Promote Jobs' section at the top.
The campaign types are:

1. Automated Referral Marketing (ARM)

This type of campaign is only available to Social Sourcing administrators.

ARM campaigns are created with a schedule so that once they are set up, they will be sent out automatically without having to trigger the message each time. These messages can utilize the Social Sourcing job-targeting algorithm or, alternatively, can have no jobs at all.

To create a new ARM campaign, click 'Create' from the Promote Jobs page or directly in the ARM section.

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2. Referrals On-Demand

This campaign type allows you to proactively market certain positions to a population chosen by you. Select your audience, the jobs to highlight, and send a message out to start generating referrals.

To create a new Referrals On-Demand campaign, click 'Create' from the Promote Jobs page or directly in the Referrals On-Demand section.

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3. Send Jobs to Fans & Followers

Easily distribute jobs to your Facebook fans and Twitter followers. You can pick individual positions to post, or set up an automated campaign that posts automatically based on a schedule you set.

To create a new Facebook or Twitter campaign, click 'Create' from the Promote Jobs page or directly in the Send Jobs to Fans & Followers section.

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4. Search and Message Your Talent Community

Take advantage of job seekers who have signed up for the Talent Community with a campaign that highlights jobs you would like them to apply to.

To create a new Talent Community campaign, click 'Create' from the Promote Jobs page or directly in the Talent Community section.

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How can I manage Category Landing Pages?

Use beautiful landing pages to promote a category of jobs!

Note: Administrators can manage Landing Pages from the desktop version of your site.

1. Manage Landing Pages.

As an admin on the portal page, click "Manage Landing Pages", select the job category you'd like to see, and click "Next".

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2. View and edit.

From the admin view, you'll be able to make changes to the page's title, video, and blurb. There's also the ability to preview your changes, copy a link to share, and publish/unpublish the page.

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3. Tracking.

Clicking the "Tracking" button from the admin view, takes you to a page dedicated to analyzing the performance of each landing page. Here you'll see a funnel illustrating the activity that occurs not only directly on the landing page, but subsequently on jobs that users navigate to.

Additionally, get a picture of the different traffic sources leading to this page by viewing the Top Referring URLs and Top Referring Sites. You should expect to see traffic from Facebook, LinkedIn, and Twitter on this page. Please note that traffic sourced from Twitter will display the shortened URL: "t.co".

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Can I add videos to help promote jobs and company culture?

Yes, and it's easy to do!
Here's how:

1. Enhancing Jobs

You can associate a pre-existing YouTube or Vimeo video showing users a glimpse into company culture and the benefits of working at eBay Inc.. From any job detail page, click Enhance this Job from either the top right button or the option after clicking Promote This Job.

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2. Selecting Video URL

Enter the URL into the box on the form and click Next. The video can be associated to only the specific job in question, all positions of that specific job's Location, or all positions of that specific job's Category. If the video is associated to only the job in question, the video is added and no other jobs will be affected. If the video is associated to either matching Location or matching Category, the administrator will have the option to overwrite all other videos currently associated with those jobs.

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3. Deleting Associated Videos

To delete an associated video, go to the Job Detail page. An "Enhance This Job Page" button will appear at the top right of the screen and as an option when clicking the "Promote This Job" button. Additionally, a "Manage this video" icon will appear at the top right of the video box. Click any of these to proceed with removing the video.

Click the "Remove" button in the video form. You have the option to delete the video for just this specific job or for all jobs with which the videos is associated.

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4. Tracking Job Performance

You will see a Job Stats widget on the right side of any Job Detail page. Clicking "View Performance Over Time" will open a Job Performance page, allowing for tracking of job performance over time correlative to video association and dissociation activity.

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What are job flags and how can I use them?

Create buzz around your jobs!

1. Hot Jobs

You can flag a job as being "Hot" by using a toggle you'll see as a recruiter/admin user. Doing so will prioritize these jobs making them appear first in search results, as well as in campaigns to your employees, Talent Community, and social fan base.

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2. New Jobs

Any recently added jobs on your site will be marked with the "New" flag. The timeframe for new jobs is completely configurable in the back-end.

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3. Jobs with video

Now all jobs that include a video will display a video icon in both search results and campaigns, drawing increased attention to your marketing media.

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Tracking & Analytics

Can I receive notifications about my jobs?

Sure! Star your jobs to receive notifications.

Starring Jobs:

Only need to see the jobs you're responsible for? Star them!

By starring jobs, you'll receive notifications when activity occurs on them. You can also filter directly to them when on the site.

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Automatic Job Starring:

If you send a Recruiter Campaign from your account, the Social Sourcing system will automatically star the jobs you selected for that message. Therefore, you will be alerted immediately of any activity happening on those jobs.

How can I see all activity from Social Sourcing?

Check out everything happening on the site from the 'Analytics' section at the top:

Overview

Get a high-level view of all activity occurring, and adjust the date range to fit your needs.

Here you can see metrics related to job shares, apply starts, job views, emails sent, population size, and social network presence.

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Emails

View a log of all the messages sent through the Social Sourcing system.

Each sent message has its own set of metrics, detailing the open rates and click-through rates the email received. You can also preview any of the messages sent in the past.

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Job Shares

Every time a job is shared through the system, it is tracked in the 'Job Shares' section.

Here you can view the details around each recommendation and use filters on the left-hand side to refine your results. Search by name if you'd like to find an individual referrer. Once you have the results you want, you can download a report of the data to Excel.

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Apply Starts

Every time an application is started through the system, it is tracked in the 'Apply Starts' section.

Here you can view the details around each started application and use filters on the left-hand side to refine your results. Search by name if you'd like to find an individual referrer or candidate. Once you have the results you want, you can download a report of the data to Excel.

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Social Sourcing Accounts

How can I create an account?

Set up your Social Sourcing account!

Signing up is quick and easy. Here's how:
1. Click 'Sign up' at any time.

Begin the registration process by clicking 'Sign up' at the top right of any page.

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2. Fill in your information.

Sign up using one of your social networks or simply fill in the registration form with your full name and email address. Once you've defined your relationship to the company (employee, alumni, other), click 'Sign up'.

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3. Register!

After successfully registering you will automatically be logged in, allowing you to utilize the full functionality of the Social Sourcing site. Enjoy!

How do I change my password?

Password settings:

Forget your password or want to change it? Here's how:
Forgot your password?

No problem! Click 'Forgot password?' during the login process and enter your email address.

You'll receive a message with instructions on how to set up a new password.

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Want to change your password?

If you're already logged in and want to change your existing password, you can do so within your user settings.

Access your settings by clicking into it at the top right of the page.

View Examples

How do I connect/disconnect from social networks?

Connecting to social networks:

Want to connect or disconnect from a social network? Here's how:
Connecting a social network.

Log in using your social network credentials in the menu at the top of the page, when looking to recommend a specific job, or directly within your user settings.

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Disconnecting a social network.

Visit your user settings page from the menu at the top of the screen.

Here you'll be able to toggle between 'Connected' and 'Disconnected' for each social network.

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How do I change my email preferences?

Subscribe, Unsubscribe, or Use Another Email.

On your settings page, is a section labeled "Email Job Alerts". Here you can subscribe or unsubscribe from Social Sourcing messages, and add a secondary email address where you prefer to receive notifications.

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Contact Us

For question and comments regarding the Social Sourcing product, please submit your inquiry to talentreferrals@ebay.com.


Please note that eBay Inc.'s Recruitment Department sets all policies related to your Referral Program, including those related to referral rewards given to current or former employees when their contacts are hired. If you are a current or former employee of eBay Inc., we suggest that you direct all policy-related questions to talentreferrals@ebay.com .

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Activity Feed

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Job shares through eBay Inc.
Someone applied to the Sr. Product Manager 1 - Technical position as a result of Shobha Prabhakar's referral. 31 minutes ago
Shobha Prabhakar referred the Sr. Product Manager 1 - Technical position. 45 minutes ago
Someone applied to the Manager, Strategy position as a result of Kelly McDaniel's referral. About an hour ago
Cecilia Zhang referred the Paid Search Manager - Digital Marketing position. About an hour ago
Cecilia Zhang referred the Merchant Fraud Specialist position. About an hour ago